frequently asked questions
WHAT IS A DASHCAM?
A dashcam is a small video camera attached to your car's windshield and continuously records video as you drive. Dashcams have many applications, but most importantly, they act as an impartial witness especially in cases of accidents, hit-and-runs or police corruption. Companies are also starting to use them to monitor their staff and deliveries.
ARE DASHCAMS LEGAL?
Generally, yes. Using a dashcam for video recordings on public roads is legal in almost all cases. Audio recordings are still under grey area from all the conflicting announcements and laws by our government. As a general rule, private communications i.e. audio recordings are protected by privacy laws. You need to get the consent of the conversing parties to abide by this law.
IMPORTANT NOTICE: We do not offer this advice as legal counsel; it is only our opinion (as we are not lawyers) based on our own research.
CAN I LEAVE MY DASHCAM IN THE CAR?
Zumi Dashcams can operate in temperatures up to 60-70 degrees. Even if your Zumi Dashcam becomes hot to touch, it will still work. BUT if you do not plan to use your car for long time, we suggest keeping your camera in a cooler area or covering it with a car shade.
WHERE DO DASHCAMS GET THEIR POWER?
All dashcams come with a power cord that plugs into the 12v cigarette lighter outlet in your car. You can hard-wire directly to the car battery (optional purchase of Power Cable). The dashcams include a small built-in battery. This battery isn't meant to power the camera, only to save the last footage when the engine is switched off.
WILL HARDWIRING THE DASHCAM VOID MY CAR'S WARRANTY?
Please check with your car dealer on their terms & conditions. Some dealers are less strict than the rest and can allow you to continue with the car's warranty.
WHAT ARE THE FEATURES OF THE DASHCAMS?
Here are some of the most important features of our dashcams:
DOES THE DASHCAM STOP RECORDING ONCE THE MEMORY IS FULL?
With the loop recording, you can expand your memory space indefinitely. However, if your memory card is full – you need to transfer or delete saved files from the memory card. Check your memory card often to make sure it has enough memory space.
DO I NEED TO TURN IT ON OR OFF?
With the auto on/off feature, Zumi Dashcam will automatically turn on/off once vehicle ignition is switched on or off. You don’t need to worry about forgetting to record your drive. Just be sure to keep the cigarette charger plugged completely.
HOW DO I PROTECT VIDEO FILES?
Are you involved in an accident or maybe captured something amazing while driving? Simply press the SOS button to lock the video file. This means that the video will not be overwritten.
HOW DO I KNOW WHETHER MY VIDEO IS "LOCKED"?
When the SOS button is pressed, a small key symbol or a padlock symbol will appear on your screen. The key will stay on until the file has finished recording. The entire segment will be locked and protected.
Make sure the camera has not started to record another file after the event – this occurs when the event happens with only a few seconds remaining on the particular segment. For example, if an event took place at the 2 minute 53 second mark on an active recording that is set to 3 minute files then you have to save press the SOS button again to save the consecutive file.
MY DASHCAM KEEPS HAVING "NO MEMORY" BUT I DO NOT HAVE A LOT OF SAVED VIDEOS?
There can be a few reasons for this - either your memory card was not cleared properly or some settings make the dashcam lock video files. To troubleshoot:
THE PARKING MODE AND MOTION DETECTION IS NOT WORKING?
Your dashcams are equipped with Parking Mode and Motion Detection. You need to purchase the optional accessory Parking Cable to activate these features.
HOW DO I SET UP THE DASHCAM?
The dashcams are plug and play!
1. Attach the suction bracket to your windshield
2. Plug the power cord into cigarette lighter (or hardwire the Power Cable to the car battery)
3. Turn on your ignition and you’re ready to go!
HOW DO I HIDE THE WIRES?
To keep your windscreen wire-free, just run the wires along the edge of the windscreen. You can also use duct tape to secure the wires.
HOW DO I INSTALL THE DASHCAM?
HOW TO INSTALL THE REAR CAMERA TO THE BACK?
WILL INSTALLING THE DASHCAM VOID MY CAR'S WARRANTY?
Please contact your car dealer to confirm warranty for any modifications. Usually the warranty is not void for dashcams if nothing is hardwired. We are not liable to you or your dealer for any problems arrising from installing our products to your vehicles.
DOES ZUMI PH OFFER INSTALLATION SERVICES?
Please contact us for details. For corporate / bulk installations, we can arrange for on-site installation with additional fees.
DO YOU HAVE ANY ACCREDITED INSTALLERS?
We have on-call mechanics who can go to your home /office for installation (by appointment only). Contact us to schedule your installation.
ORDERS & SHIPPING
HOW DO I ORDER?
We have various payment methods:
HOW DO I AVAIL CASH ON DELIVERY?
Send us the following via text / email:
HOW DO I ORDER FOR "BY ORDER ONLY" ITEMS?
You may contact us to order or request for quote (for Mobile DVRs). Delivery may take 2-3 weeks plus customs clearing. Please note that we will require 50% downpayment which is non-refundable and non-cancellable. Remaining 50% balance will be payable upon delivery of units or installation (depending on contract).
WHEN IS YOUR ORDER CUT-OFF?
All orders paid or COD orders confirmed before 12 noon (cut-off) will be sent out within the day. Otherwise, it will be shipped out the next working day. Orders made on weekends / public holidays will be shipped out on the next working day.
HOW LONG DOES SHIPPING TAKE?
Once we ship out, shipping takes:
Within Metro Manila – 1 working day
Outside Metro Manila – 3-5 working days
DO YOU OFFER WHOLESALE DISCOUNTS?
Yes we do! Please contact us.
HOW LONG IS THE WARRANTY?
We provide 1 month exchange warranty for factory defects from the date of purchase (excluding accessories). This is applicable only to manufacturer defects, not user-generated problems. After which we provide 6 months service warranty.
WHAT DO I NEED TO CLAIM FOR WARRANTY?
We will need the complete unit void of any tampering plus your Job Order slip. No Job Order slip, no warranty.
WHAT IS EXCLUDED IN WARRANTY?
Zumi PH is relieved of its obligations under the warranty provisions for any of the below:
WHAT SERVICE WILL BE CHARGED?
HOW DO I SEND IT BACK FOR EXCHANGE?
Before issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first. If deemed necessary, we will request for you to send back the unit to our office for repair / replacement.
Please make sure to secure the unit with bubble wrap or other protective packaging when retuning to us. We will only shoulder shipping costs of returning item to you IF defects have been found.
OTHER WARRANTY REGULATIONS
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