frequently asked questions
DASHCAM USE | ORDERS AND SHIPPING | INSTALLATION | WARRANTY
WHAT IS A DASHCAM?
A dashcam is a small video camera attached to your car's windshield and continuously records video as you drive. Dashcams have many applications, but most importantly, they act as an impartial witness especially in cases of accidents, hit-and-runs or police corruption. Companies are also starting to use them to monitor their staff and deliveries.
ARE DASHCAMS LEGAL?
Generally, yes. Using a dashcam for video recordings on public roads is legal in almost all cases. Audio recordings are still under grey area from all the conflicting announcements and laws by our government. As a general rule, private communications i.e. audio recordings are protected by privacy laws. You need to get the consent of the conversing parties to abide by this law.
IMPORTANT NOTICE: We do not offer this advice as legal counsel; it is only our opinion (as we are not lawyers) based on our own research.
CAN I LEAVE MY DASHCAM IN THE CAR?
Zumi Dashcams can operate in temperatures up to 60-70 degrees. Even if your Zumi Dashcam becomes hot to touch, it will still work. BUT if you do not plan to use your car for long time, we suggest keeping your camera in a cooler area or covering it with a car shade.
WHERE DO DASHCAMS GET THEIR POWER?
All dashcams come with a power cord that plugs into the 12v cigarette lighter outlet in your car. You can hard-wire directly to the car battery (optional purchase of Power Cable). The dashcams include a small built-in battery. This battery isn't meant to power the camera, only to save the last footage when the engine is switched off.
WILL HARDWIRING THE DASHCAM VOID MY CAR'S WARRANTY?
Please check with your car dealer on their terms & conditions. Some dealers are less strict than the rest and can allow you to continue with the car's warranty.
WHAT ARE THE FEATURES OF THE DASHCAMS?
Here are some of the most important features of our dashcams:
LOOP RECORDING - Once the memory card is full, it will overwrite the oldest unsaved files to maximize the recording time
SCREEN SAVER MODE - turn off the video display but keep recording
AUTO ON/OFF – starts and stops recording upon ignition on/off
"G SENSOR" – automatically save and lock files upon detecting hard brake or collision.
"SOS" BUTTON – easy one-key button to manually lock the file
DOES THE DASHCAM STOP RECORDING ONCE THE MEMORY IS FULL?
With the loop recording, you can expand your memory space indefinitely. However, if your memory card is full – you need to transfer or delete saved files from the memory card. Check your memory card often to make sure it has enough memory space.
DO I NEED TO TURN IT ON OR OFF?
With the auto on/off feature, Zumi Dashcam will automatically turn on/off once vehicle ignition is switched on or off. You don’t need to worry about forgetting to record your drive. Just be sure to keep the cigarette charger plugged completely.
HOW DO I PROTECT VIDEO FILES?
Are you involved in an accident or maybe captured something amazing while driving? Simply press the SOS button to lock the video file. This means that the video will not be overwritten.
HOW DO I KNOW WHETHER MY VIDEO IS "LOCKED"?
When the SOS button is pressed, a small key symbol or a padlock symbol will appear on your screen. The key will stay on until the file has finished recording. The entire segment will be locked and protected.
Make sure the camera has not started to record another file after the event – this occurs when the event happens with only a few seconds remaining on the particular segment. For example, if an event took place at the 2 minute 53 second mark on an active recording that is set to 3 minute files then you have to save press the SOS button again to save the consecutive file.
MY DASHCAM KEEPS HAVING "NO MEMORY" BUT I DO NOT HAVE A LOT OF SAVED VIDEOS?
There can be a few reasons for this - either your memory card was not cleared properly or some settings make the dashcam lock video files. To troubleshoot:
Reformat memory card
G-sensor - place at low or off
Motion Detection / Parking Mode - turn off
THE PARKING MODE AND MOTION DETECTION IS NOT WORKING?
Your dashcams are equipped with Parking Mode and Motion Detection. You need to purchase the optional accessory Parking Cable to activate these features.