FAQ  | GPS

 

WHAT IS GPS?

Global Positioning System (GPS) is a radio-navigation system formed from the constellation of 24 Earth-orbiting satellites. GPS technology uses the Global Navigation Satellite System (GNSS) network which gives information on location, vehicle speed, time and direction.

 

WHAT IS ZUMI TRACKING?

Zumi Tracking is a GPS tracking service for your vehicles. We offer monthly subscription plans that have tracking, reporting and alert features for your personal and business needs.

 

DOES ZUMI TRACKING RUN IN REAL TIME?

Yes, Zumi Tracking uses the active/real time GPS system. Moving vehicles can report to us as frequently as every 60 seconds in real time, and these positions are automatically reflected in our Live Update feature.

 

WHAT TYPE OF MAP DO YOU USE?

We use the most up to date Google Maps with Google Street View.

 

HOW MANY VEHICLES CAN I TRACK?

There is no limit on the vehicles you can subscribe and track.

 

CAN I CUSTOMIZE MY VEHICLE INFORMATION?

Yes, you can customize your vehicle information for easier identification. Changes you can make include vehicle icon, name, limits on speed and prolonged stops.

 

WHAT FEATURES DOES ZUMI TRACKING HAVE?

Maps

  • Standard, satellite, street view and mobile maps    configurable vehicle icons

  • Search bar to filter vehicles

  • Dropdown bar to filter viewing mode

  • Movement history

  • User defined zoom levels

Reports

  • Summary report

  • Violations

  • History

  •  Speeding

  • No transmission

  • Geo-fence

  • Prolonged stops

  • SOS

  • Landmarks

Alarms

  • Speeding

  • No transmission

  • Geo-fence violations

  • Prolonged stops

  • SMS

 

HOW OFTEN IS MY VEHICLE LOCATED MY VEHICLE?

Your vehicle is located every 1 minute while it is in motion. Sometimes your vehicle will be out of cellular coverage but you will still receive these locations when your vehicle comes back into cellular coverage. However, there will be times when your device is hidden from GPS satellites so you will miss these locations but that should be infrequent.

 

HOW LONG DOES ZUMI TRACKING KEEP MY DATA?

We store your data for 6 months and do not charge to access it anytime.

 

WHAT IS GEO-FENCING?

Geo-fencing allows you to set area/location triggers so when your vehicle enters (or exits) the boundaries defined; you will be notified with an alert.

 

CAN I CONCEAL THE TRACKERS FROM MY DRIVERS?

The tracker itself will be placed under the dashboard and the GPS & GSM antennas on the dashboard for a view to the sky. If you wish to hide the antennas, we can also place it under your dashboard. However, doing so may weaken the signal transmissions of your tracker due to the “extra” level of disturbance.

 

We suggest informing your staff and explain to them the benefits of GPS tracking. Once your driver knows that they are being tracked, they will feel safer and less liable to break company policy.

 

WILL INSTALLING A TRACKER VOID MY CAR'S WARRANTY?

Please check with your car dealer on their terms & conditions. Some dealers are less strict than the rest and can allow you to continue with the car's warranty.

 

WHAT IS ZUMI TRACKING'S MINIMUM CONTRACT PERIOD?

We offer minimum 12 months contract. 

 

CAN I VIEW MY VEHICLES FROM ANY INTERNET ENABLED PC?

Yes, you can — as long as it is connected to the internet! No need to install any special softwares. 

CAN I VIEW MY VEHICLES AND THE REPORTS FROM MY PHONE?

Yes, our website is mobile friendly.

 

WE ALREADY HAVE EXISTING GPS TRACKERS, CAN WE STILL USE ZUMI TRACKING?

Yes! We have customized our system to track hardware from different manufacturers. Please contact us to check compatibility.

 

CAN I BUY THE GPS TRACKER WITHOUT SUBSCRIBING TO ZUMI TRACKING?

Yes, you can! However, if you choose to purchase only the hardware, you will not have access to our online tracking service and have limited hardware warranty.

 

INSTALLATION

HOW DO I SET UP THE DASHCAM?

The dashcams are plug and play!

     1. Attach the suction bracket to your windshield

     2. Plug the power cord into cigarette lighter (or hardwire the Power Cable to the car battery)

     3. Turn on your ignition and you’re ready to go!

 

HOW DO I HIDE THE WIRES?

To keep your windscreen wire-free, just run the wires along the edge of the windscreen. You can also use duct tape to secure the wires.