FAQ | ORDERS & SHIPPING
HOW DO I ORDER?
We have various payment methods:
Cash on Delivery (within Metro Manila only)
Paypal via this website
HOW DO I AVAIL CASH ON DELIVERY?
Send us the following via text / email:
Authorized person to receive if not yourself
HOW DO I KNOW IF STOCKS ARE ON HAND?
Except for "By Order Only" items, we have stocks on hand.
HOW DO I ORDER FOR "BY ORDER ONLY" ITEMS?
You may contact us to order or request for quote (for Mobile DVRs). Delivery may take 2-3 weeks plus customs clearing. Please note that we will require 50% downpayment which is non-refundable and non-cancellable. Remaining 50% balance will be payable upon delivery of units or installation (depending on contract).
WHEN IS YOUR ORDER CUT-OFF?
All orders paid or COD orders confirmed before 12 noon (cut-off) will be sent out within the day. Otherwise, it will be shipped out the next working day. Orders made on weekends / public holidays will be shipped out on the next working day.
HOW LONG DOES SHIPPING TAKE?
Once we ship out, shipping takes:
Within Metro Manila – 1 working day
Outside Metro Manila – 3-5 working days
Sample schedules for Metro Manila orders. For orders confirmed (for Cash on delivery) or paid for
- Example A: BEFORE cut-off on Wednesday. Item will be sent out within the day. Customer should receive by Thursday.
- Example B: AFTER cut-off on Wednesday. Item will be included in next day's shipments (Thursday). Customer should receive by Friday.
- Example C (Weekends): BEFORE cut-off on Friday. Item will be sent out within the day. Customer should receive by Monday.
- Example C (Weekends): AFTER cut-off on Friday. Item will be included in next working day's shipments (Monday). Customer should receive by Tuesday.
Please give some allowance for when you receive your order. We will try our best to fulfill your orders but there might be unforseeable circumstances (i.e. item was not picked up by courier, weather conditions etc) which may disrupt the delivery schedule.
HOW CAN I TRACK MY ORDER?
For outside Metro Manila orders, we will provide you with tracking number. You can track your order here
DO YOU OFFER WHOLESALE DISCOUNTS?