FAQ  |  WARRANTY

 

HOW LONG IS THE WARRANTY?

We provide 1 month exchange warranty for factory defects from the date of purchase (excluding accessories). This is applicable only to manufacturer defects, not user-generated problems. After which we provide 6 months service warranty. 

 

WHAT DO I NEED TO CLAIM FOR WARRANTY?

We will need the complete unit void of any tampering plus your Job Order slip. No Job Order slip, no warranty.

 

WHAT IS EXCLUDED IN WARRANTY? 

Zumi PH is relieved of its obligations under the warranty provisions for any of the below:

  • Due allowance shall be made for fair wear and tear.

  • Damage caused by accident, abuse or negligence

  • Damage from using the products other than its intended purposes

  • Damage caused by improper installation, water damage, theft, vandalism or acts of God.

  • Any product that has been altered, defaced, or had the security sticker removed.

  • Any product that is not purchased from Zumi PH

 

WHAT SERVICE WILL BE CHARGED?

  • Malfunction after warranty period

  • Malfunction caused by user's negligence

  • Repair following damage during shipment / accident / force majure / unauthorized tampering / improper handling 

 

HOW DO I SEND IT BACK FOR EXCHANGE?

Before issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first. If deemed necessary, we will request for you to send back the unit to our office for repair / replacement.

 

Please make sure to secure the unit with bubble wrap or other protective packaging when retuning to us.

**Please note that we will only shoulder shipping costs of returning item to you IF defects have been found.

 

I BOUGHT BY DASHCAM FROM A RETAILER, CAN I CLAIM WARRANTY FROM YOU?

Warranty varies depending on the retailer depending on our agreement. Please approach your retailer on how to claim for warranty or if your dashcam is valid for warranty claims.

 

CAN I CLAIM FOR WARRANTY THAT IS NOT FROM ZUMI PH?

No. Some dashcams look alike, but may not be supplied by Zumi PH. To ensure your Zumi PH dashcams are authentic, kindly buy only from Zumi PH.

 

OTHER WARRANTY REGULATIONS

  1. We do not guarantee the proper recording of all videos in cases of accidents or for monitoring purposes. We are not liable for losses due to damages of recorded files, recovery of lost files and failures. 

  2. All materials will be repaired or replaced at the company option with a new or functional operative part. All returned parts and products, on which replacement is made, becomes the property of Zumi PH.

  3. During the Warranty Period, any hardware which proves to be faulty will be repaired or replaced at Zumi PH's option and expense.

  4. Client's liability claim for monetary damages is limited only to the proportionate amount of fees paid to Zumi PH.